General Data Protection Regulation (GDPR) (EU) 2016/679

Data protection privacy notice for our patients at Kyriakos Liverdos Dental & Oral Surgery Clinic

In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.

Information that we collect:

We may collect the following information about you:

  • Personal details such as your name, date of birth, insurance number, address, telephone number and email address
  • Information about your dental and general health, including:
  1. Clinical records made by dentists and other dental professionals involved with your care and treatment
  2. X-rays, clinical photographs, digital scans of your mouth and teeth, and study models
  3. Medical and dental histories
  4. Treatment plans and consent
  5. Notes of conversations with you about your care
  6. Dates of your appointments
  7. Details of any complaints you have made and how these complaints were dealt with
  8. Correspondence with other health professionals or institutions
  9. Details of the fees we have charged, the amounts you have paid and some payment details

Our data protection officer, ensures that the practice complies with data protection requirements to ensure that we collect, use, store and dispose of your information responsibly.

Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the booking of appointment's at the practice.

How we use your information:

To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you.  Data processing is especially necessary for identifying patients, communicating, issuing documents, service needs, and monitoring your health.

We will share your information with the other Dental Surgeries (for referrals) or Insurance Companies in connection with your dental treatment.

We will seek your preference for how we contact you about your dental care. Our usual methods are telephone or text.

If we wish to use your information for dental research or dental education, we will discuss this with you and seek your consent. Depending on the purpose and if possible, we will anonymize your information. If this is not possible we will inform you and discuss your options.

Sharing information:

Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:

  • Other health professionals caring for you
  • Private dental schemes of which you are a member

We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary.

In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, such as any law enforcement or government agencies.

Keeping your information safe:

We store your personal information securely on our practice computer system [and/or] in a manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.

We take precautions to ensure security of the practice premises, the practice filing systems and computers.

We use high-quality software to record and use your personal information safely and effectively; and only authorized staff has access to your personal data. 

We keep your records for 10 years after the date of your last visit to the Practice or until you reach the age of 25 years, whichever is the longer.

Access to your information and other rights:

You have a right to access the information that we hold about you and to receive a copy. You should submit your request to the practice in writing or by email. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.

You can also request us to

  • Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change
  • Erase information we hold although you should be aware that, for legal reasons, we may be unable to erase certain information (for example, information about your dental treatment
  • Stop using your information – for example, sending you reminders for appointments or information about our service
  • Supply your information electronically to another dentist.

If you do not agree:

If you do not wish us to use your personal information as described, please let us know. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.

In order to exercise your rights, you can contact us in writing, by letter to our postal address (Kyriakos Liverdos DeLC, 16 Makariou Avenue, off.101, 2324 Lakatamia, Nicosia), or by email at kyriakos@liverdosdental.com.cy.